Redefine the stay. Empower the staff. Drive the revenue.
In the modern hospitality landscape, "good enough" is the fastest way to get forgotten. Guests don't just want a room anymore; they want a seamless, hyper-personalized journey that feels like it was designed specifically for them. We believe that technology shouldn't get in the way of hospitality, it should amplify it.
Currently, over 12,500 properties are leveraging next-gen tech to reclaim their time and focus on what matters. By integrating the right AI solutions into your ecosystem, you can reduce manual tasks by up to 80% while seeing a direct boost in guest satisfaction scores.
It’s all about moving from reactive service to proactive delight, all from one innovative platform.
1. Akia: The Guest Lifecycle Whisperer
We think your guest’s journey starts long before they walk through your doors. Akia acts as an autonomous AI agent that manages the entire lifecycle, from that first booking confirmation to the final checkout text.
Instead of your front desk team being buried under a mountain of repetitive questions about breakfast times and Wi-Fi passwords, Akia handles it. It converts website visitors into direct bookings through a witty AI web chat that knows your rates and availability better than a human ever could.
Why it matters:
- Autonomously manages SMS, WhatsApp, and webchat communications.
- Turns past guests into repeat fans with smart marketing automation.
- Reduces front desk noise so your team can actually smile at guests.
"We saw a massive shift in how our team spends their time. No more repeating the same five answers, Akia handles the basics so we can handle the experience."
2. eviivo Suite: Native AI Intelligence
If you’re looking for a solution that’s baked right into the core of your operations, eviivo is leading the charge. With over 28,000 properties globally, they’ve embedded purpose-built AI directly into the PMS workflow.
Their standout feature, eviivo Concierge™, is a virtual assistant that never sleeps. It provides instant responses to online inquiries 24/7. Even more impressive? Eviivo customer data shows that users generate an average of 90% of their replies using AI. That’s not just a small efficiency gain; that’s a total operational overhaul.
Why it matters:
- Unifies guest messaging from OTAs, direct sites, and WhatsApp into one inbox.
- Generates multi-lingual replies that sound human (not robotic).
- Maintains a 24/7 presence without the 24/7 payroll costs.
3. Canary Technologies: The Frictionless Front Desk
Friction is the enemy of hospitality. Long lines at check-in? That’s 1995. Canary Technologies is dragging the guest experience into the future by automating guest-facing workflows like identity verification, upselling, and check-in.
Serving over 20,000 hotels in 100+ countries, Canary uses AI to handle over 80% of routine inquiries automatically. It even handles translation across more than 100 languages, making it the ultimate tool for international hubs. It fits perfectly into the Mews ecosystem, ensuring that your guest’s first interaction with your property is "Wow," not "Wait."
The Canary belief system:
- Check-in should be a choice, not a chore.
- Upselling should feel like a suggestion from a friend, not a sales pitch.
- Security and identity verification should be invisible and instant.
To see how these integrations can transform your property, check out how Mews powers modern hospitality.
4. Sojern: The Operational Optimizer
Sojern’s AI Concierge is less about "chat" and more about "action." It intelligently routes requests: like a guest needing extra towels or a late-night maintenance issue: directly to the staff member who can solve it.
By automating these requests via SMS and mobile apps, Sojern has been shown to reduce front desk inquiries by over 65%. It’s a win-win: the guest gets what they need faster, and your staff isn't running back and forth between the desk and the laundry room just to relay a message.
What you get:
- Automated housekeeping and maintenance routing.
- 24/7 support through the guest’s preferred messaging apps.
- Smart upselling opportunities that actually convert.
"The AI Concierge doesn't just talk; it does. It’s like having an extra ten people on staff during the peak summer rush."
5. Adobe Experience Cloud: Personalization at Scale
For the bigger players: or those with big ambitions: Adobe Experience Cloud is the gold standard for AI-driven personalization. This isn't just about knowing a guest's name; it's about knowing they prefer a corner room and a sparkling water waiting for them.
Look at Marriott International. By using Adobe’s AI capabilities, they reported a 70% faster time to market for their campaigns. That means they can pivot their marketing and guest engagement strategies in real-time based on actual traveler behavior.
The Adobe Advantage:
- Predictive analytics that tell you what guests want before they know it.
- Content automation that scales your brand voice across thousands of touchpoints.
- Real-time analytics that turn data into actual hospitality.
The Mews Difference: The Heart of the Stack
Software is great. But five different software solutions that don't talk to each other? That’s just a new kind of headache. At Mews, we believe in an open, innovative ecosystem. We aren't just a PMS; we are the foundation that allows these AI tools to thrive.
Because we prioritize connectivity, integrating these AI solutions isn't a three-month coding project: it’s a simple, seamless experience. When your PMS is as smart as the apps you’re plugging into it, magic happens. You get more direct bookings. Your staff feels less burnt out. Your guests feel like VIPs every single time they walk through the door.
Why AI? Why Now?
The hospitality industry is notorious for being slow to adopt new tech. But the gap between "traditional" hotels and "tech-forward" properties is widening. Guests are already using AI to plan their trips, book their flights, and organize their itineraries. If your hotel feels like a step back in time, they’ll notice.
AI isn't about replacing the human touch: it’s about freeing your humans up so they can actually provide a touch of hospitality. It’s hard to be warm and welcoming when you’re manually typing in credit card details or arguing with a printer.
Three quick steps to get started:
- Identify your biggest bottleneck (is it check-in lines or answering the same five questions?).
- Choose one AI tool that solves that specific pain point.
- Integrate it with an open PMS like Mews to ensure data flows freely.
The future of hospitality is here, and it's powered by intelligent, proactive, and witty tech. Whether you're a boutique stay or a global brand, the tools are ready. The question is: are you?
If you’re ready to see how Mews can help you build the ultimate guest experience stack, get started here. We’ll get you up and running: and earning: in no time. (And we promise it’ll be a lot more fun than your current setup.)
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