The guest experience starts before arrival and continues after check-out. A modern hotel property management system can help hotels create a more connected journey by bringing reservations, guest information, payments and operational workflows together.
Before the guest arrives
A good digital journey begins with a clear booking process and useful pre-arrival communication. Connected reservation and guest information can help staff prepare for arrivals while giving guests access to relevant information before they reach the property.
Making arrival easier
Long queues at reception can create unnecessary friction. Modern PMS platforms can support digital check-in, self-service options and connected payment workflows where these suit the hotel’s operating model.
Personalising the stay
Guest profiles can help staff understand relevant preferences and reservation details. Mews says its platform includes guest intelligence features designed to give teams useful information for more personalised service.
Turning the PMS into a revenue tool
A modern PMS can also support opportunities beyond the room booking. Hotels may be able to offer upgrades, extras or other services during the guest journey. Mews currently highlights built-in upselling capabilities and tools for monetising additional spaces and services.
After check-out
The guest journey does not have to end when the room is vacated. A connected system can help hotels maintain accurate guest records and use operational and performance information to improve future stays.
Why Mews is worth a look
Mews describes its platform as an operating system for modern hospitality, connecting reservations, payments, housekeeping and guest journeys. It currently says its technology powers more than 15,000 properties and connects with more than 1,000 hospitality apps.
Explore Mews PMS and learn more about building a more connected hotel guest journey.
